Privacy Policy

Effective Date: April 23, 2026

At Thames Valley Vending, we are committed to protecting the privacy and security of the personal information of our clients and website visitors. This Privacy Policy describes how we collect, use, and safeguard your information on thamesvalleyvending.ca.

1. Accountability

We are responsible for the personal information under our control. We have designated a Privacy Officer to ensure compliance with this policy and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

When you interact with our website, specifically through our contact forms (Gravity Forms), we may collect the following information:

  • Name

  • Business Name and Address

  • Phone Number and Email Address

  • Number of Employees (to determine vending equipment needs)

We also collect non-identifiable technical data through Google Analytics, such as your IP address and browsing behavior, to improve site performance.

3. Purpose of Collection

We collect your information strictly for the following purposes:

  • To respond to your inquiries regarding vending services.

  • To evaluate your business’s specific needs (e.g., equipment sizing based on employee count).

  • To establish and maintain a professional business relationship.

We do not use your information for marketing newsletters, and we do not sell or trade your data to third parties.

4. Consent

By submitting a form on our website, you provide implied consent for us to use that information to contact you regarding your request. You may withdraw your consent at any time by contacting us at the email address provided above.

5. Limits on Use, Disclosure, and Retention

  • Use & Disclosure: We use your data only for the lead follow-up purposes stated above. We do not share your personal information with any third-party service providers.

  • Retention: We store your data within our secure WordPress database. We retain this information for the duration of our business relationship. If no relationship is established, data is periodically purged according to our internal data maintenance schedule.

6. Safeguards

The security of your data is important to us. We protect your information using:

  • Encryption: Our website uses HTTPS (SSL) to encrypt data during transmission.

  • Security Monitoring: We utilize Wordfence to monitor and prevent unauthorized access to our website database.

7. Your Rights (Access and Correction)

You have the right to access the personal information we hold about you. You may also request that we correct any inaccuracies or delete your information from our database entirely. To make a request, please email info@thamesvalleyvending.ca.

8. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Effective Date” at the top will indicate when the latest changes were made.